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Call Center Agent (Automotive Service Dept)

Edwards Auto Group Council Bluffs, IA

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Edwards Hyundai in Council Bluffs, IA is looking for an enthusiastic Call Center Customer Service representative to join our growing dealership's service department. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers. Previous call center experience is highly preferred

Schedule: M-F 8am-5pm and a rotating Saturday

Compensation: Starting at $18.00 per hour + bonuses + benefits

Answering incoming phone calls and online inquiries
Logging customer details and comments in our system
Scheduling appointments and following up with any "no show" customers
Maintaining thorough, up-to-date knowledge of our products
Adhering to all company policies and procedures
Maintaining contact with customers to ensure they are happy with our service
Ensuring potential customers are aware of any promotions
Assisting with various other tasks at the dealership

Requirements

Previous call center experience.
Excellent communication skills and high attention to detail
Professional appearance and strong work ethic
Must have at least a high school diploma/GED
Demonstrated superior customer service skills

Details

Date Posted	July 14, 2025
Located In	Council Bluffs, IA

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