Customer Service Associate - 2nd Shift

Shift:

Customer Service Associate - 2nd Shift

Shift Details:

36 hours a week

2nd Shift - 3:00 pm - 11:30p.

This role does require some weekends.

Once training is complete, this position can be done in the office, work from home, or a hybrid of part time remote and part time in the office. If working from home, you may need to come in for team/department meetings, etc.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Provide the highest quality of customer service for patients and their families, physicians, employees, and general public who contact the Clinical Enterprise. Utilize department specific computer tools and database to accurately record and communicate to our internal and external customers.


Required Qualifications:

* Minimum of two years customer service experience to include working with multi-line telephone systems required.

* High school education or equivalent required.

* Ability to demonstrate customer relations skills and the ability to work under pressure while making sound decisions required.

* Demonstrate written and oral communication skills and the ability to problem-solve is required.

* Ability to maintain confidentiality is required.

* Must possess the ability to work independently and contribute to a team environment required.


Preferred Qualifications:

* Customer service experience in the healthcare environment preferred.

* Associate's degree in business, communications, marketing, or related field preferred.

* Proficient in Microsoft Word preferred.

* Bilingual, Spanish as a first/second language preferred.

* Knowledge of medical terminology preferred.