Interpreting Services Coordinator / Interpreting Services

Schedule: Monday - Friday, Days 40hrs  

At Childrens, the regions only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring teamand join us in providing brighter, healthier tomorrows for the children we serve. Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview
Coordinates interpreting services department functions to support patients and caregivers who communicate in languages other than English. Responsible for understanding and overseeing ADA requirements relating to patient access to services.

Essential Functions

• Provides coordination and support for interpreting department 
  • Oversees the onboarding process and daily processes for interpreters, primarily contracted staff 
  • Develops and maintains relationships with interpreter agencies, including regular communication 
  • Teaches interpreting skills, as needed 
  • Assists the Manager of Interpreting services to coordinate the recruiting hiring, and onboarding of interpreters 
  • Assists the Manager of Interpreting services with coordination of annual performance management duties for staff and contracted interpreters 
  • Prioritizes and coordinates daily work activities for contracted interpreters, including scheduling and coordination with clinic and hospital staff as needed . 
  • Collaborates with key areas (legal, finance, human resources, etc.) to support contracted services and agencies as needed 
  • Maintains accurate and complete records and documentation, including and listing of interpreters, agencies, etc. agreements for services, invoicing records, etc. 
  • Serves as the primary resource for maintaining and training of scheduling/invoicing systems for the department
• Oversees delivery of services via Over the Phone (OPI) and Video Remote Interpreting (VRI) 
  • Maintains accurate and complete listing of phone & video equipment 
  • Coordinates with IT for network or wi-fi concerns, and escalates equipment concerns that cannot be handled internally 
  • Collaborates with interpreter service vendors to maintain timely and effective support, agreements, or relationships
• Provides coordination of interpreting and translation services in compliance with ADA law and related policies 
  • Serves as a main point of contact for Deaf and hard of hearing patients and/or guardians 
  • Responsible for scheduling interpreters as needed 
  • Educates staff regarding access to services for Deaf or hard of hearing 
  • Maintains current listing of interpreters and disseminates as necessary 
  • Maintains access to technology (iPads, TTY etc.) with communication access for Deaf and hard of hearing patients and families
• Assists Interpreting Services manager to ensure provision of interpreting and translation services to patients and families. 
  • Analyzes processes and procedures and makes recommendations and/or decisions on guidelines for daily processes/activities within department. Recommends policy changes related to the department or Childrens. Implements new or revised policies, processes, and procedures. 
  • Assists with annual budget process 
  • Makes decisions guided by the business plan and resource availability that impacts service levels and the teams ability to meet objectives in an efficient, effective, and quality manner. 
  • Assists with outsourcing of written translation requests
• Interprets for non-English speaking patients in one or more languages 
  • Demonstrates proficient knowledge and skills in English and one other language needed at Childrens to support patients and families 
  • Interprets for non-English speaking patients and families during encounters with physicians, nurses, other staff members, and possibly outside agencies. Supports the Patient Experience of non-English speaking patients and caregivers
• Performs other duties as assigned 
• Complies with all policies and standards 
• Regular attendance at work is an essential function of the job

Education Qualifications

• Bachelor's Degree from an accredited college or university related to languages, communication, or health care field or equivalent work experience may substitute for education. Required

Experience Qualifications

• 2years experience or training in a health care setting and/or in interpreting Preferred 

Skills and Abilities

• Basic knowledge of drafting reports, conducting research and/ or data presentation. 
• Proficient knowledge of the business unit / department and product knowledge or processes.
• Advanced knowledge of Microsoft Word, Excel, and PowerPoint. 
• Fluent in English and at least one other language spoken by patients and caregivers at CHMC

Licenses and Certifications

• Current and valid certifications as a Certified Medical Interpreter or Certified Healthcare Interpreter Preferred

Childrens is the very best for kids and the very best for your career! At Childrens, we put YOU first so together, we can improve the life of every child!