Senior Manager, Solutions Consulting

As a Senior Manager, Solutions Consulting, you will lead and manage the Solutions Consulting team responsible for onboarding and supporting personalized client experiences through the Summit platform. This strategic leadership role is accountable for developing and scaling a high-performance consulting organization that translates complex client needs into tailored, innovative solutions. The Manager will collaborate cross-functionally with Product, Engineering, Onboarding, Sales, and other Client Success teams to ensure clients realize full value from their partnership with Orion. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

For External Candidates:
Candidates must work in-office at one of the following locations for at least 3 days per week: Omaha, NE; Berwyn, PA; Sacramento, CA; Hebron, KY; Chandler, AZ; Lehi, UT or Jacksonville, FL.

For Internal Candidates:
All internal employees, regardless of their current work arrangement (remote or in-office), are encouraged to apply.

In this role, youll get to:

• Lead, mentor, and develop a growing team of Solutions Consultants, ensuring exceptional client outcomes and internal collaboration

• Set strategic direction for the Solutions Consulting function, aligning team priorities with overall business objectives and product roadmap

• Serve as the executive sponsor for key client implementations and escalations, ensuring high-touch engagement and resolution

• Drive the evolution of consulting processes, documentation standards, and tools to improve onboarding velocity, quality, and client satisfaction

• Partner closely with Product and Engineering teams to communicate client feedback and influence platform enhancements and feature prioritization

• Collaborate with Sales, Account Management, and Marketing to identify and support pre-sales consulting opportunities and solution design needs

• Analyze team performance, project delivery timelines, and customer satisfaction metrics to continuously improve operations and resource planning

• Serve as a subject matter expert for client use cases, platform capabilities, and consultative solutioning practices

• Foster a culture of continuous improvement, innovation, accountability, and inclusion across the Solutions Consulting team

Were looking for talent who:

• Has a minimum of 10 years of experience in client-facing solution consulting, client onboarding, or implementation roles in a SaaS or FinTech environment, including 3-5 years of direct team leadership experience

• Has a deep understanding of data integration, API configurations, UX design concepts, and business process automation

• Has proven ability to lead technical discussions, translate client requirements into technical deliverables, and guide teams through complex solutioning

• Has strong strategic thinking and problem-solving skills, with a data-driven approach to decision making

• Has experience managing multiple high-stakes client projects and navigating competing priorities in a fast-paced environment

• Has excellent communication, interpersonal, and stakeholder management skillsincluding experience engaging with senior client executives

• Has a minimum of a bachelor's degree

• Obtains Orion Industry Certification

• Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

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