Senior Specialist, Product Service & Support (Regional)

Senior Specialist, Product Service & Support (Regional)

Organization Summary

Lindsay Corporation (NYSE: LNN) is a leading global manufacturer and distributor of irrigation and infrastructure equipment and technology. Established in 1955, the company has been at the forefront of research and development of innovative solutions to meet the food, fuel, fiber and transportation needs of the worlds rapidly growing population. Lindsays irrigation segment includes solutions for agricultural irrigation systems, remote irrigation management and scheduling technology as well as irrigation consulting, design and industrial IoT solutions. Also, a global leader in the transportation industry, Lindsays infrastructure segment manufactures equipment to improve road safety and keep traffic moving on the worlds roads, bridges and tunnels. As a global company, Lindsay is committed to growing a healthy culture worldwide in which diversity is supported, and employees are empowered. Lindsays values (leadership, integrity, collaboration, accountability and respect for others) help drive us to accomplish our mission by working together because we know we can go farther and faster as a team than we can as individuals.

Position Description

This role will primarily be responsible for assisting FieldNET and Zimmatic dealer technicians with advanced mechanical, electrical, operational and technical support needs through multiple medias. In addition, this position will work closely with our Quality, Product Management, System Support and Engineering teams to identify root causes, and perform customer acceptance testing to collaboratively drive resolutions quickly and efficiently.

Position Details

This is a full-time position that can be based at our Corporate Headquarters in Omaha, Nebraska or one of our regional support areas. This position is part of our centralized phone support group, however, based on business needs, day and overnight travel will be required as needed to support our dealers. Position level will be determined based on a combination of education and relevant job experience. This role will be responsible for assisting FieldNET and Zimmatic dealer technicians with advanced mechanical, electrical, operational and technical support needs through multiple medias. This position reports to the Director of Irrigation Product Support and Training. Benefit package includes Paid Time Off, Medical, Dental, Vision, Life Insurance, Tuition reimbursement and more.

Duties & Responsibilities

• Always represent the companys best interest, maintain the highest level of integrity and professionalism.
• Provide product support, troubleshooting system and training on the phone, via email or in person to our dealer network and internal teams
• Proficiently and safely use power and manually operated tools and equipment to perform and train irrigation installation, trouble shooting and maintenance.
• Keep accurate records, promote job worksite safety, provide excellent customer support, exhibit pride and quality workmanship.
• Ability to provide comprehensive technical support on all Lindsay irrigation product lines, document safe and efficient repair methods, and assemble training to support external and internal technical personnel in these actions.
• Develop, administer, and deliver training content to Dealers and internal teams. Training formats include online and in-person sessions.
• Understand product fully to offer insights into new product development, product validation for performance, and proper instructions for dealer technicians.
• Recreate field issues, offer guidance on application and advice on best practices to assist dealers in growing their businesses through technician competency.
• Maintain and care for company equipment, tools, and vehicles.
• Attend training classes and seminars as requested.

Qualifications

• Ability to aspire to and demonstrate Lindsays Vision, Values and Behaviors daily.