Manager, Registrar's Office

Primary Function:  The Manager plays a pivotal role in steering the daily operations towards strategic objectives, maintaining a sharp focus on quality and efficiency. Key responsibilities encompass a broad spectrum of university functions. Additionally, the position requires meticulous maintenance of student records, all performed within the framework of stated Servicer Level Agreements (SLAs). This role demands a proactive approach to ensure that essential educational processes run smoothly and consistently meet the expectations and needs of the institution.

The manager holds a vital role in managing various crucial aspects of university records. This includes the posting of university grades, participation verification, creating and managing terms, processing add/drops, supporting admissions functions, and overseeing document management such as receiving and fulfilling transcript orders. These responsibilities must be carried out within the defined Service Level Agreements (SLAs), highlighting the position’s central role in ensuring seamless administrative processes and compliance with institutional standards.

Essential Functions:

Supervision & Direction of Day-to-Day Activities

• Collaborates with the Associate Registrar/Registrar in planning and setting team goals.
• Aids in developing and implementing operational policies and procedures in the assigned area.
• Consults with various University offices linked with admissions to ensure accurate and timely student admittance and enrollment.
• Maintains integrity across various University systems.
• Proposes process and system improvements to increase efficiency and enhance student service quality.

Staff Supervision & Development

• Takes charge of training new team members.
• Imparts clear directions and priorities, focusing on quality standards, service, morale, and teamwork.
• Aligns staff goals with strategic business objectives.
• Continuously monitors and reviews the performance of personnel.
• Fosters development and coaching to ensure quality service.
• Assists staff in resolving issues with both internal and external customers.

Regular Reporting & Data Compilations

• Conducts regular reporting, gathering data to prepare statistical reports that measure staff and student metrics.

Continuous Learning & Improvement

• Stays informed about developments in the area of expertise.
• Investigates emerging issues and recommends enhancements to existing capabilities.

Marginal Functions:

• Performs other duties as requested.

Education:

• A Bachelor’s degree or equivalent is required, preferably with some completed post-secondary coursework in fields such as Business, Management, Accounting/Finance, or related disciplines.

Experience:

• Minimum of three (3) years of experience within a Registrar’s Office setting required. Preferably in the areas of curriculum management, transfer credit, and records and enrollment.
• Minimum of three (2) years of supervisor experience preferred.
• Familiarity with information systems processing and proficiency in Customer Relationship Management (CRM) software is highly valued.

Computer skills:

• Three (3) years’ experience with PeopleSoft required; experience with PeopleSoft Curriculum Management, Records and Enrollment, and Academic Advisement modules, Snag It tools, and Query preferred.
• Proficient knowledge and skills with Microsoft Office – specifically Word and Excel.

Other Requirements:   

• A foundational understanding of modern management philosophies and proven leadership abilities is essential.
• Possesses a meticulous focus on detail, coupled with research and organizational skills, ensuring the delivery of quality work.
• Demonstrates the capability to evaluate needs, craft plans, and utilize metrics to gauge productivity and effectiveness.
• Committed to providing exceptional customer service, with robust verbal and written communication skills.
• Adaptable to a fast-paced work environment and skilled in managing tasks under stressful, time-sensitive conditions.
• Upholds a strict confidentiality standard in handling sensitive account and student information.

Skills & Abilities:

Individual Contributor Competencies

Adaptability

• Capable of managing varied activities and multiple, simultaneous projects within a fast-paced environment.

Analytical Focus

• Emphasizes technical and analytical thinking, with expertise-based problem-solving skills.

Coaching and Training Ability

• Provides structured opportunities for subordinates to develop expertise and ensures effective delegation with close follow-up.

Communication and Collaboration Skills:

• Task-based and technically oriented communication; clear definition of team roles with minimal need for collaboration but focused cooperation on specific tasks or problems when necessary.

Customer Service Orientation:

• Prioritizes excellent customer service with strong verbal and written communication skills.

Expertise in the Field

• Possesses specialized knowledge and skills specific to the job, with a focus on technical expertise and problem-solving abilities.

Leadership and Decision Making:

• Able to make authoritative and quick decisions within a defined span of control, following accepted quality standards, policies, and procedures.

Reserved and Compliant

• Understands and abides by rules and regulations and maintains a reserved demeanor in professional interactions.

Risk Management

• Operates with caution and freedom from the risk of error, demonstrating integrity and a careful approach to decision-making.

Serious and Diligent

• Committed to maintaining established standards of quality and accuracy, and diligent in ensuring that tasks are completed efficiently.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Working Conditions:

• Work is performed primarily in an office setting.
• Utilizes a personal computer as part of daily tasks.
• Engages in time-sensitive tasks that may create stressful situations.
• Works with critical deadlines, sometimes under stress due to those deadlines.
• The noise level is usually quiet within the office settings.
• Moderate noise levels may be experience in other settings outside the office.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.